Category Archives: The Insider

Food Show 2020 – 10th Annual

This year’s 10th annual Food Show featured plant-based meats, safety processes and sustainable packaging and container storage. Team members from across the country met with a variety of vendors, heard from Guest Services, Inc. leadership and sampled delicious tastings at the venue.

State of the Onion

Before the presentations and meetings with vendors could commence, Mr. Gabrys mentioned that Guest Services had one of the best years financially in the history of the company! Along with new team members and new businesses on the horizon, Guest Services’ future is bright.

We Brought on New People

“We brought in a new Chief Financial Officer this year Dan Stolzfus. We have a new head of our sales team Heather Guay Yoo. Laura Sherman was promoted to Vice President of Hospitality… [Also] We have a new Senior Living division and Shawn Rose was hired to head up that operation.”

Congratulations Nico

“In terms of personnel changes during the year, we’ve promoted Nico Foris to Chief Operating Officer. I think when the time comes that he takes over the future is very bright; because in my opinion I think he will be the best CEO that this company has ever had in their history. ”

Lancaster Foods

Effective February 14, 2020, our Lancaster Foods subsidiary was sold. This sale will, among many other benefits, give Guest Services the ability to focus our management and capital resources on our core operations: food service, lodging, recreation, other hospitality services, and the senior living subsidiary, as we grow in our second century.  It puts Guest Services in a very strong position to pursue the many new, exciting opportunities which will further elevate our presence throughout the United States.

Industry Trends

What are some new industry trends? Or, how do those trends impact our food industry in the short vs long term?

We interviewed some of our vendors, Stillwater, High Liner Seafood & Gehl Foods, Tyson – Hillshire & Meats and they mentioned that the new name of the game is creating new plant-based products.

“People are looking for products that are vegan, gluten-free. Especially now we really see more allergies- nut allergies. So we’re making new facilities that are nut-free and gluten-free because we want to avoid cross-contamination issues,” said a Tyson representative.

Check your local grocer in the freezer section for Purdue’s Chicken+ (40% vegetable – chickpea and cauliflower) and other exciting plant based products.

People Spotlight: Jennifer & Kathleen

Jennifer Miller, Director of Revenue Management.

Jennifer has been with Guest Services for close to 15 years serving at the Doubletree Naples, Paradise Palms and the Hospitality Division. Under her leadership, the Hospitality Division has opened a Call Center and building a team for our Lodging units, Houseboats, camping and PWC rentals generating $3M in revenue in 2019. “Jennifer will continue to grow the department as we acquire new units and locations over the next several years,” says Laura Sherman, Assistant Vice President of Hospitality.

Kathleen Wood, Black Canyon Willow Beach

Kathleen has been in the industry as a raft pilot for 30 years, some for the previous owner John Mont before Forever Resort. Kathleen is a woman of integrity, fairness, and balance. “I would like to acknowledge Kathleen Wood with the Black Canyon Willow Beach/Black Canyon Adventures. She is my rock, my mentor. She is a no-nonsense trainer of what is right and how to run a great river trip, so the guest’s experience a once in a lifetime experience! Thank you for allowing me to say this!” says Russell Patrick Kelley, Raft Pilot and CDL Transportation Specialist at Black Canyon Willow Beach.

Women’s History Month

Women are under-represented throughout history.

Around the globe, we are present in every industry and facet of life.

We’ve had to fight for our rights.

Thanks to the Education Task Force of the Sonoma County (California) Commission on the Status of Women for celebrating the first “Women’s History Week” in 1978!

Then in 1987, Congress designated March as “Women’s History Month,” and since then, the National Women’s History Alliance selects and publishes the yearly theme.

2020’s Women’s History Month theme is Valiant Women of the Vote.  The theme honors women who fought to win suffrage rights for women and for those who continue to fight for the voting rights of others.

Treat Yourself

  • Bear Mountain, NY: Be kind to yourself – feeling stressed? Take a breathe and slow down

Traveling to escape the city? Bringing your pet? Celebrate 2020 with 20% off your lodging accommodation for two or more nights and 20% off one lunch or dinner in Restaurant 1915, located in Bear Mountain Inn. Room discount available on accommodations in the Overlook Lodge or Stone Lodges. To reserve, please call the hotel directly at 845.786.2731 or Bear Mountain Inn.

  • The Lodge at Wakulla Springs, FL: Prioritize time with yourself, organize your to-do list

Enjoy a unique stay beside the world’s deepest freshwater spring. Hiking trails, boat tours, swimming. Visit The Lodge at Wakulla and book now!

  • Big Sur, CA: Spend time alone – journal your thoughts, walk in nature or enjoy a cup of tea

Use your vacation day to unwind and experience nature. Take a weekend out to visit “mini-Yosemite”! As a Lodge guest, you receive a complimentary day pass to all three state parks in Big Sur: Pfeiffer Big Sur State Park, Andrew Molera State Park and Julia Pfeiffer Burns State Park. Check room availability here.

 Facts about Females

  • The world’s first novel, The Tale of Genji, was published in Japan around A.D. 1000 by female author Murasaki Shikibu.
  • The first country to grant women the right to vote in the modern era was New Zealand in 1893. It wasn’t until 1920 that women got the right to vote in the USA.

Neighbors become friends, friends become family

Guest Service has been with Kingsbridge for 25 years.

Kingsbridge Retirement Community is a not-for-profit senior living community, with a reputation for superior service and reinvesting in their Atlanta, GA community. They aim to bring the joy of living in a community, with the freedom of Independent Living, and support of Assisted Living.

With the ever-changing needs and desires of residents, Kingsbridge ‘s staff continuously meets and exceeds the demands.

“I enjoy leading this team to success,” says Michelle Flower, General Manager of Kingsbridge. “I love managing because everyone shares the same vision and dedication. I enjoy helping the staff achieve their goals. Guest services is truly a wonderful company to work for. I hope to continue delivering excellent services for this company.”

Along with the new development at Kingsbridge’s bistro, they also make a point of celebrating work anniversaries!

“James Pettiway is a team player always willing to help and learn new things. He’s understanding and patient.  James has made a positive impact on the cooks.”

James is celebrating 12 years working for Guest Services at Kingsbridge. “We [make an effort to] celebrate work anniversaries. James Pettiway is a lead cook. He helps Donna Jackson, Production Manager. Donna won employee of the year here at Kingsbridge, might I add(!).”

The Kingsbridge team’s passion is to create a nurturing senior living environment where neighbors become friends, and friends become family.