The Insider Third Edition

Property Spotlight: The Lodge at Breckenridge

Sitting 14 thousand feet above sea level, spanning three thousand miles from New Mexico through Alberta, Canada, and encompassing the Continental Divide, the Rocky Mountains are as beautiful as they are majestic. Their surrounding scenery attracts an international crowd and leaves visitors in awe. The Rockies in Colorado are also the perfect setting for a […]

Q Award

Every year, Guest Services, Inc. honors the service excellence of the units and properties that score above 90 percent on the Q Award’s quality assurance evaluations with cash rewards. New for 2018, Jeff Marquis has implemented a new benefit to this robust program and esteemed award. In addition to the current cash bonuses, all the […]

StarPath: Investing in the Future

A long-term research project conducted by Middlesex University in London found that “74 percent of employees felt they weren’t achieving their full potential at work due to lack of development opportunities.” This stifling statistic drives home the certainty that the most important investment Guest Services, Inc. can make is in its own team members. The […]

100 Units in 100 Days

“Truly outstanding.” The simple, yet meaningful words Paulette Lassiter, district manager of the National Mall Kiosks, used to describe her experience with the “100 Units in 100 Days” campaign that took place this past Centennial Year. Gerry Gabrys and Jeff Marquis’ trip to Guest Services’ various operations on the National Mall would count for just […]