Category Archives: The Insider

People Spotlight: Tricia Rickard

Tricia Rickard, 1986 till now

Tricia Rickard has been a pillar of Guest Services for 33 years.

If anyone had any questions about how the Intranet works, where to find items on it, or other site questions, Tricia is the lady to know.

“I started with Guest Services as an admin for the Cleaves Food Service division,” says Tricia Rickard. “The reorganization of the company allowed me to continue to work as an admin for the Operations Division, as well as Human Resources.”

As the Guest Sevices’ Corporate Webmaster, she is responsible for all domain names under and used by the company, various recreation sites as well as the Indian Craft Shop, Pavilion Café, NIH Café 5601, NETC online class order, DM checklist reporting, and the company intranet.

“What initially started as an avenue to evolve our accounting reports from paper to electronic is now home to over 10,000 pages of company information.”

Since her start with the Company, Tricia has loved her job because she enjoys the challenges and working in customer service. However, while maintaining her career and professional growth in October 2015, she was diagnosed with breast cancer.

“The “C” word changes the outlook on every aspect of one’s life. We are a family at Guest Services. When one of us is going through life-altering challenges, the support and love extended from every level of the company is incredible. I believe it gives each of us the added confidence to fight even harder.”

As a strong employee-led organization, Guest Services served as a place of encouragement and support during hardships.

“My boss, Steve Jacobs, and co-workers never ceased to amaze me. The encouragement I received from the few I shared in and outside of corporate was so generous. My front-of-the-line battle warriors were my faith, my husband, Daniel, along with my daughter, Cheyanne.”

Through thick and thin, Tricia has maintained her health, perseverance, and love for helping those in the company who rely heavily on the Intranet for their jobs.

“My motto is ‘at Guest Services we do life together.’”

The Standard

As Guest Services’ 102nd year of service ends, it is a great time to reflect on the previous year and appreciate the outstanding work and dedication of everyone. The Standard, Guest Services’ Annual Publication, showcases employee awards, new properties, new health and technology initiatives, along with spotlights about Guest Services’ new subsidiary, Guest Services Senior Living.

2020 Message

2020 Message

 Dear Guest Services family,

There is a lot of excitement as we transition into 2020!  We have a number of upcoming business opportunities that Guest Services plans to pursue.   Both Nico and I look forward to building upon our existing portfolio and extending Guest Services’s excellence in operations. Our talented teams are always one step ahead in customer service and hospitality.

In 2019, tens of millions of guests interacted with our team members and raved about the positive experiences and new memories they’ve made at our units that will last a lifetime. We are excited to continue being at the forefront of innovation through technology, operation, and within our various industries.

We’re looking forward to welcoming this next decade, continuing our great work alongside each of you.


 Gerry Gabrys & Nico Foris

health and wellness

Make Your New Year’s Health a Priority Now

By December 1st, when the holiday season is already in play, this is the time to make your New Year’s health a priority. If you set the tone now, you will make mindful food choices during this holiday party season and into January 1st, 2020! First, set some specific goals:

  1. Limit the number of alcoholic beverages you consume before you go to a party.
  2. Eat a healthy light snack before you leave so you won’t be ravenous and make poor choices.
  3. Limit the number of sweets you will allow yourself each week.
  4. Measure yourself with a sewing tape measure. Measure yourself 1x a week of every other week and if the numbers go up, review your food intake and get back at it.

Winter Wonderland

It’s cold outside, but winter is one of the best times to venture out and try new experiences! The chillier season inspires people to find more creative ways to get out and enjoy the outdoors with family and friends. In an ironic twist, this winter freeze brings people together. Let the fun begin!

 Bear Mountain, New York, EST


Thursday, December 19, 2019: 4:00 pm – 6:30 pm

Family Buffet Dinner with Santa; $40.00 per adult (all-inclusive)
$25.00 per child (all included from ages 4-12)
Open Bar, Buffet Dinner, Music and Dancing – 7:00 pm-11:00 pm
Must be 21 years or older
$65 per adult (all-inclusive)
Reserve: Call (845) 786-2731 Ex: 1000

Friday, December 20, 2019: 7:00 pm-10 pm

Cocktails with Santa, Open Bar for 3 hours, cocktail displays and desserts
Must be 21 years or older; $50 per adult (all-inclusive)
Reserve: Call (845) 786-2731 Ex: 1000

Saturday, December 21, 2019: 6:00 pm-9:00 pm

Buffet Dinner with Santa, Cash Bar available
$40.00 per adult (all-inclusive) & $25.00 per child (all-inclusive from ages 4-12)
Reserve: Call (845) 786-2731 Ex: 1000

Giants Ridge, Minnesota, CST


Tuesday, December 24 – Wednesday, December 25
Adult and youth ski lift pass may be purchased at a discount!
Bring the family and enjoy the snow for the holidays.
Available to purchase here $25 lift tickets!

Breckenridge, Colorado, MST

 Breckenridge Ullr Fest

Wednesday, December 11 – Sunday, December 15

Ullr Fest celebrates 57 years! Don’t be surprised to see horned Viking hats adorning the heads of skiers and snowboarders, the biggest bonfire in town, and more than 12,000 Ullr enthusiasts filling the streets for the Ullr Parade. Visit the Ullr Fest site here!


Join our annual tradition for a night out in the town while devouring the NYE feast – a four-course dinner served up with stunning Rocky Mountain scenery and a complimentary glass of prosecco. $100 per person – two seating
Reservations: call (800) 736-1607


People Spotlight: Shannon Hundley

 Welcome to Guest Services Shannon Hundley!

“I feel that long term care is my lifelong calling. What I love most about being in the senior living industry is the knowledge that I make a difference in peoples’ lives every day,” says Executive Director of Vista Gardens, Shannon Hundley.

As Executive Director of Vista Gardens Memory Care Center, Shannon Hundley joins the Company with more than 20 years of experience in the senior care industry. Throughout his initial introductions to the company and the team, he shares a desire to develop and implement a strong programming component to enhance residents’ lives.

“The program would be a group initiative from all departments and families to ensure successful aging in place while keeping the mind, body, and spirit active to achieve the highest level of independence possible for each of our residents.”

As a highly successful multi-site operator, Shannon has worked in the senior living industry since his teenage years. He held many different positions within long term care facilities and learned how to advocate, assist, and develop various programs for senior and assisted living. Through his education and years of experience, he is very seasoned in all aspects of both clinical and operations within our industry and has built a strong reputation within our community.

“We have a very talented team here that really do care about our residents and family members.  I have known about Vista Gardens and the great reputation we have developed.  I want to enhance that and make Vista Gardens a provider of choice throughout San Diego County.”

Shannon attended Wichita State University and earned his bachelor’s degree majoring in Healthcare Administration, graduated with honors in 1998. After completing his degree, he enrolled in a nursing program and has been a licensed nurse since 2001.


Veterans Day

Veterans Day

Our Veterans Day History

  • In 1938, November 11th was “dedicated to the cause of world peace and to be celebrated and known as “Armistice Day.'” This new legal holiday honored World War I veterans.
  • In 1954, after both World War II and the Korean War, the 83rd U.S. Congress amended the Act of 1938 by striking out the word “Armistice” and inserting the word “Veterans.”
  • On June 1, 1954, Nov. 11th became a day to honor American veterans of all wars.

 Around the world Veterans Day

  • United Kingdom – From late October to November 11th (Armistice Day), the Royal British Legion gives out 40 million poppies that people wear to remember those who served.
  • Belgium – Every year since 1928, the country has put on the Last Post Ceremony. A bugler calls out the “Last Post,” noting the end of the day. Poppies are spread out from the tops of the Menin Gate in Ypres, Belgium.
  • France – The French also recognize Armistice Day on Nov. 11TH. The country throws military parades, and its people wear black or dark clothing.

Guest Services’ Veterans Day Promotions

If you or your loved ones have served or know of someone who has, be sure to go to these places, use these promotions that honor them in a small way that they’ve honored our given freedoms.

  • Flamingo State Park is offering a 25% discount for rooms and campsites for November to Veterans, Active Military and First Responders
  • Giants Ridge offers $10 off a full-day lift ticket for veterans and active military during ski season (late November to early April)
  • Lake Mead has a 15% off all recreation and with promo code: military2019
  • All of our hotel and lodging units are offering a 25% discount

Thank You

Thank You

 Dear Guest Services family,

Thanksgiving is a time when we take stock of what we have accomplished over the past year and give thanks to all the wonderful people in our lives who have helped us along the way.

So, we want to take a moment to give thanks for all the great dedicated employees we have that do so much for Guest Services. We are thankful that our employees have the opportunity to make a difference in people’s lives, whether by providing good food, lodging, recreation services, or by participating in the various meaningful programs we have such as therapeutic riding at Rock Creek horse center or Hilton’s Clean the World program at the Doubletree Guest Suites Naples.

Thank you all for working hard, and truly enjoying each other and performing well as a team.

We wish you, your family and friends a safe and happy holiday season.


 Gerry Gabrys & Nico Foris

Property Spotlight: Stehekin

Experience Stehekin

Ever been to Washington?

Not Washington D.C. but the State of Washington? Now’s your chance!

Plan your Thanksgiving vacation with your Guest Services 50% employee discount and Stehekin’s 20% Fall special between October 6th through November 30th (subject to availability). Visit Stehekin’s website for more information.

Fall is the time for family, foliage, and fun! And with Stehekin’s incredible nature hikes, horseback riding, and scenic tours this time of year, you’ll have your fall-filling adventure.

“What I like most is how people react to our beauty here. It takes 3 to 4 hours to get here from [Lake] Chelan, on the Ferry, which is a beautiful trip, and most people are so surprised by the beauty here. It’s a hidden gem. It’s very much a challenge to get here, but everyone falls in love with the place, where it’s back to nature, hiking, kayaking, sitting by the water, getting lost in your thoughts, and the beauty around you, it is very serene. It is truly a magical place,” says General Manager Denise Steinhauer.

The name “Stehekin” is a Native American Salishan word that means “the way through.” The Stehekin Valley served as a passageway for travelers, linking the State of Washington’s wilderness to the rugged Cascade Mountains. The North Cascades Lodge at Stehekin offers a way through to a stress-free place of natural splendor, just like it has for many years.

“The majestic view of the mountains and landscape, the magic of the lake with its beautiful color (Lake Chelan). As you sit on our deck that overlooks the lake with the mountains on the other side, it’s very special.”

To Get Here

You will arrive by foot or boat.

Plan to take The Lady of the Lake (boat ferry) from Chelan


The beautiful 23-mile hike from Highway 20 to High Bridge, where you hop on the red bus to Stehekin

“There is a new type of transportation coming to us soon. It is a catamaran, which will give guests a faster way to arrive here. The only transportation we have currently is the Ferry Service. Lady of the Lake.”

So, what are you waiting for? Let the fall-y, folly begin!

People Spotlight: Bill Briggs and Lindey Miller

People Spotlight

This November, we’re celebrating Director of Safety and Security 7 years as part of the Guest Services team and internal Sales Managerpromotions at Breckenridge. Congratulations to you both!

 Bill Briggs Celebrates as Director of Safety and Security

“I came to Guest Services after retiring from a career in federal law enforcement, so my background was entirely security related.  My knowledge of safety has come from OSHA training, our insurance carriers, but mostly from Guest Services employees who have educated me on the finer points of their specialties.,” says Bill Brigs Director of Safety and Security at Guest Services corporate office.

Bill has been at Guest Services for seven years and is responsible for conducting investigations, interpreting criminal records, physical security, interacting with employees, customers, and law enforcement. He creates or modifies initiatives as the need arises. By getting information from our units across the country, he and his team can identify trends that negatively affect safety and security matters.

Thank you for all you do, keep up the great work, Bill!

Congratulations, Lindey, on your promotion!

“The Lodge at Breck provides such a stunning wedding venue; it’s a joy to have the opportunity to assist in making couples’ dreams come true!” says Lindey Miller Sales Manager of Breckenridge.

“I have been employed by Guest Services since May of this year and have been working as a Banquet Server. I have enjoyed getting to know my team and learning more about trends in the wedding scene. I have garnered a positive relationship with our restaurant and banquet staff, which will be beneficial in moving forward.” Lindey has over ten years of experience working in the brewing industry, managing marketing, sales, and communication efforts. Her experience has provided her with a vast knowledge of the hospitality industry and exceptional attention to detail. Overall, she intends to exceed sales goals and provide a seamless transition for our staff and guests.

Congratulations on your promotion, Lindey!