INFORMATION TECHNOLOGY

IT Ticketing System

• Submit a ticket completing the Online IT Request Form
• Download IT Ticket Request Form Training Guide
• You can also send your request via email to ithelp@guestservices.com
• Please include your request and contact information.
• For emergencies call the IT Help Desk at 703.849.9393

Microsoft Copilot (AI)

Guest Services is committed to the responsible, ethical, and secure use of Artificial Intelligence (AI) to support our business goals while protecting company and customer information. AI is a tool to enhance productivity and decision-making, but it does not replace human judgment.

Please review the new IT Policy 111 – Artificial Intelligence (AI). Microsoft Copilot is the only approved AI tool for Company work. Any request to use another AI platform, such as ChatGPT, Claude, or Gemini, must be submitted through Workday using the new Software Approval Form (instructions below), which will then be reviewed for approval by the Cybersecurity Committee.

• IT Policy 111 – Artificial Intelligence (AI)
• Microsoft Copilot FAQ
• GSI Software Approval Request Instructions

Quicklinks

• How to access One Drive
• How to access SharePoint
• Software Approval Request Form

For ALL Workday issues, please email workday@guestservices.com (do not create a ticket or call the IT Helpdesk for anything Workday related).