Workday – Guest Services Employees

Workday Newsletter – June 2025

SMS Verification Now Available
New Report: GSI Analyzer
AP Process Update: Reducing Coversheets
Reminders
Invoice Submission Requirements
Timeclock Support

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NEW Tips & Tricks

Report Filters
Sorting, Filtering, and Drilling Down in Reports

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Workday Webinars

From time-to-time we host various webinars, including monthly HR Webinars.

If you miss a webinar or want to go back and watch again, these recordings are archived so that you have access to them at your convenience on our “Trainings Videos and Monthly Webinar Recordings” page.

Common User Errors and How to Avoid Them:

Functional Area	Common Issue	How to Avoid	Support Contact(s)	Related Materails
Banking	Team members are submitting multiple entries for the same day when entering daily sales, resulting in duplicate entries.	Check the “POS Request Output” report to avoid duplicate entries, and coordinate with your team to ensure that no duplicates are entered.	Myrna Mullins (GSI Treasury) Myrna.Mullins@guestervices.com	POS Request Output Report Intstructions
Business Assets & Projects	Team members are incorrectly filling out required fields when entering new projects or placing assets into service, either by filling unnecessary fields or leaving necessary ones incomplete.	Follow the training materials to complete all required fields accurately.	HoangNga LuTan HoangNga.Lutan@guestservices.com Karen Hager Karen.Hager@guestservices.com	How to Place an Asset in Service
Supplier Accounts	Team members are submitting invoices to OSV multiple times within the processing window, resulting in duplicate invoice entries.	Wait up to 5 business days for OSV to process invoices, if they still don’t appear after this period contact GSI's AP team.	GSI Accounts Payables Team ap@guestservices.com
Supplier Accounts	Team members are submitting invoices with various issues, including in one attachment to OSV, without coding (Spend Category and Cost Center), handwritten, blurry, unreadable, or missing a coversheet, leading to duplicates and short payments.	Submit each invoice as a separate attachment, paired with the coversheet in the same document. Ensure invoices include the required coding (Spend Category and Cost Center). Do not submit handwritten invoices; all scanned invoices must be clear, legible, and complete.	GSI Accounts Payables Team ap@guestservices.com	Invoice Submission Instructions and Guidelines
Supplier Accounts	Invoices are being submitted to OSV for vendors that are not yet existing, causing processing issues.	Vendors must be submitted for review and approved before submitting invoices.	GSI Accounts Payables Team ap@guestservices.com	How to Request a New Supplier
Payroll	Deposits are still receiving paper checks instead of direct deposits. Please ensure you have selected “Direct Deposit” as their payment type after entering the banking details.	Go to the “Pay” section in Workday and select “Direct Deposit” as the payment type.	GSI Payroll Team payroll@guestservices.com	How to Manage Your Payment Elections for Direct Deposits